Help Article How to set up an Auto Responder

An automated reply email (also known as an autoresponderauto-reply or out-of-office email) can be set up in either your mail client e.g. your desktop computer, via konsoleH or within Webmail. Refer to the various templates below for suggestions on what to include.

1. Mail Client

Outlook, Thunderbird, Mac Mail and other mail clients provide an autoreply option. Refer to their relevant support documentation.

2. konsoleH

Set-up an Auto Responder on a mailbox via konsoleH:

  1. Browse to konsoleH and log in at Domain level.
  2. Select Mail > Manage Accounts

    3. Select Autoreply next to the relevant mailbox


4. At Autoreply, select On

5. Expiry Date: Select your date. The autoresponse will be deactivated by 6am on that date.

6. Edit the Subject and Text as required.


7. Select Save

8. Your auto responder is now active. To test it, send an email to the address and see if you receive the auto response.

3. WebMail

Set-up an Auto Responder on a mailbox via Webmail

  1. Browse to WebMail
  2. Log in with your full email address and email password. (passwords are case-sensitive)
  3. Click on Settings (the cog icon at the top right)
  4. Click on Manage Mailbox
  5. Login with your mailbox password
  6. Scroll down to Autoresponse and edit as needed
  7. Toggle the OFF switch to ON
  8. Click on Update Mailbox at the bottom of the page
  9. Your Auto Responder is now active. To test it, send an email to the address and see if you receive the auto response.


Sample Templates

  • If you are using konsoleH, remember to include your mail signature at the bottom
  • Adjust the subject line, but include “autoreply” or similar

Thank you for your email. I’m out of the office and will be back on (date).

As I will have limited access to my email, you can contact me on my cell phone at (cell phone number).

Kind Regards

(Your Name)


Thank you for your email. Our offices are closed from (date) until (date).

We will attend to your enquiry as soon as possible thereafter. Urgent enquiries can be addressed to (email/cell number).


(Your Name)


I will be out of the office from (date) until (date).

If you need immediate assistance during this time, please contact (name) at (email address/cell number). Otherwise I will respond to your emails as soon as possible when I return.

Warm Regards,
(Your Name)

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