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Search our knowledge base for help on setting up your email and managing your hosting control panel.

Setting up your email signature on Outlook

Let us help you with setting up your email signature on Outlook. We have finalised your email signature, please kindly find them attached. You need to copy and paste ‘your’ signature with the social media icons into your signature box on your email account. The reason for copying and pasting is that everything has been…

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How to backup mail or download mail from the server

There are many instances where it may become necessary to download or backup your email accounts from the xneelo server. This can be done in a variety of ways depending on whether you want to back up the email to your computer or transfer it to another mail programme or server. How to Download Mail…

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How to prevent your email being marked as spam

Getting your emails lost as spam can be very frustrating, here we can show you how to avoid it.

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How to limit the maximum size of email messages you receive

Follow the steps here to set up a size limit for email messages you receive.

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How to update your email password in your Mac Keychain

You may find that when you update your email password in Mac mail, the password keeps resetting back to the previous password, resulting in a failure to send or receive mail.

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How to set up email in Outlook 2010

♦ Auto Account Setup (recommended) Setting up a new email address in Outlook is quick and easy using the Auto Account Setup option. However, reasons to rather use Manual Setup are: if you prefer POP, as this automatic configuration defaults to IMAP  if this is a new hosting account and domain propagation has not been completed 1. Launch Outlook 2010 2. Select File from the top menu…

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Enable SSL for email

How to enable SSL for email through KonsoleH settings.

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Outlook 2016 for Mac troubleshooting

Answer our questions in this comprehensive guide to determine if/or which common mail problem you might currently be experiencing with Outlook 2016 on Mac

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Outlook 2013 troubleshooting

Answer our questions in this comprehensive guide to determine if/or which common mail problem you might currently be experiencing with Outlook 2013

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