Help Article How to update your passwords

Here’s how to update the various passwords on your Xneelo hosting account.

Note: Self-Managed server customers: here’s how to update your passwords

konsoleH Management password

Browse to
Enter the Account email address and click Reset Password
A reset password link will be sent to your email address: Click on the included link
A new window opens which allows you to update your password
Use your email address and new password to login to konsoleH

Update your FTP password

1)Select Manage Services in the left-hand menu
2)Select Configuration > FTP Users
3)Select Reset Password
4)You can change your default password by
clicking Auto-generate, or
creating a strong password yourself
5)Enter your new FTP password
6)Click Copy to Clipboard and paste it in a secure location, or make a record of the password
7)Click Update
8)When changing your FTP Password, remember that you would need to update the password in your FTP program next time you connect.

Update your email passwords

Use a phrase you can easily remember, but which would be difficult for someone else to guess. We suggest using phrases such as 1-LOVE-my-dog which are highly secure, according to strength testing sites such as How Strong is my Password. It includes a number, lower and upper case letters and symbols.

Once your mail passwords have been changed in konsoleH, you will need to update the password in your mail client e.g Outlook. Use these email setup guides (troubleshooting) to assist you: Email Setup

Option 1: Reset or Change your email password via konsoleH

Browse to konsoleH and log in at Admin level or Domain level
Admin level: Select or search for the applicable domain
Select Mail in the left-hand menu
Select Manage Accounts
Select Edit next to the applicable mailbox
Enter your new password and ensure you use a strong password
Confirm your new password.
Click Update

Option 2: Reset or Change your email password in Webmail

Browse to Webmail
Log in with your:
Full email address, e.g. and
Email password (remember, passwords are case-sensitive)
Click on Settings (the cog icon at the top right)
Click Manage Mailbox
Login with your mailbox password
Click the Change password button
Enter your new password twice and ensure you use a strong password
Click Update Mailbox at the bottom of the page
If you make use of an email program to access your email, it is important that you update your email program with your new password.

Update your Database passwords

If you are not sure if your website uses databases, look for any listed in step 2 below. Note, that all WordPress websites use a database.

For WordPress sites, see: How to change the database password for WordPress sites

You will need to first update the password, and then also update your database connection strings.

1)Select Manage Services in the left-hand menu
2)Select Databases > Manage MySQL
3)Select the applicable database and click Reset Passwords
4)The Full Password is the most important. It allows access to the entire database and allows you to create or delete any database information, columns or rows.
5)Enter your new database password(s), which can be your own choice or click Generate Password to use an auto generated, secure password.
6)Record your new password(s) and update your database connection strings (eg. WordPress) as below before clicking 7)Apply Changes as the new password(s) will not be visible once you leave this screen.
8)Update the database Connection Strings
9)Use File Manager or an FTP program such as FileZilla or CuteFTP or to retrieve the configuration file and edit your database database connection strings, either via FTP or the konsoleH File Manager:

Edit connection strings via File Manager (recommended)

Browse to konsoleH and login
Select or search for the applicable domain name.
Click Manage Services from the left-hand menu
Select File Manager under Services
Within File Manager select the relevant configuration file and select Edit from the right hand menu.
For WordPress please edit wp-config.php
For Joomla please edit configuration.php
For Drupal please edit sites/default/settings.php
Search for the information you wish to change, replace and click on Save.
Edit connection strings via FTP program:
Make an FTP connection to your domain with your FTP program..
Locate the public_html directory. (In most programs you will be able to ‘double click’ to access this folder).
Locate the applicable configuration file for your database eg. configuration.php.
For WordPress please edit wp-config.php
For Joomla please edit configuration.php
For Drupal please edit sites/default/settings.php
Download this file to your local computer.
Open the file in Notepad or a text editor of your choice and search for the information (hostname, database name, username and password) you wish to change.
Replace all instances of the old information with the new details e.g. old passwords with new passwords.
Save your changes.
Upload the updated configuration file with your FTP program to replace the current one.
Should you be familiar with Telnet or SSH you may wish to access and edit the configuration files directly on the hosting server.

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