Help Article iPhone and iPad troubleshooting

♦ Is this a first time set up? Then use our new email setup guide, rather than this iPhone & iPad mail troubleshooting guide.

♦ This guide uses IMAP and No SSL by default.

1. Select settings on your home screen.

2. Select Mail, Contacts, Calendars from the menu:

3. Select your account

Then

4. Ensure that your Incoming Mail Server settings are correct:

• Host Name starts with mail.
• User Name is the full email address
• Password is correct (forgotten passwords can be reset in konsoleH)

5. Select SMTP

Then

6. Ensure that your Outgoing Mail Server details are correct:

• Host Name starts with smtp.
• User Name is the full email address
• Password is correct
• Use SSL is off
• Authentication is Password
• Server Port is 587

7. Once you have confirmed all your settings are correct, select Done.