Help Article OS X El Capitan Mail setup

♦ If the Mail account is already set up, but giving errors – then refer to our  Troubleshooting guide.

♦ Replace with your domain name.

This guide defaults to IMAP and No SSL

Add a new email account

1. Launch Apple Mail.

2. From the toolbar at the top, select Mail and then Add Account…


Other Mail Account

3. Select Other Mail Account…


Account Information

4. Enter your details

  • Name (which will appear in the ‘From’ field when you send emails)
  • Email Address
  • Password  (Forgotten passwords can be changed in konsoleH)
  • > Sign In


Server Settings

5. Complete the settings as follows:

  • User Name is the full email address
  • Account Type is IMAP or POP according to preference (IMAP is the default)
  • For domains still in transfer or propagation, temporarily use the IP Address in place of Incoming & Outgoing Mail Server
  • Ignore Unable to verify account name or password
  • > Sign In


Server Identity

6. Ignore the 2 server identity messages > Continue

♦ You can add the certificate to your trust settings to avoid seeing this message in the future.



7. Select any apps > Done



Your Mail account is now set up. You will see your new account in the list with any other mail accounts.

However, to avoid any future issues, continue with these few tweaks:

Further settings:

8. From the top menu choose Mail > Preferences…


Account Information

9. Choose your new account from the list on the left.

On the Account Information tab click the dropdown arrow on Outgoing Mail Server (SMTP), and choose Edit SMTP Server List

account info

SMTP settings

10. Choose the relevant account from the list, choose the Advanced tab, and ensure that:

  • Automatically detect and maintain account settings is not ticked
  • Port is 587
  • Use SSL is not ticked
  • Authentication is Password
  • Allow insecure authentication is ticked
  • User Name is the full email address
  • > OK


Incoming Server settings

11. Back on the Accounts screen, choose the Advanced tab and ensure that the Incoming Server settings are correct, specifically:

  • Automatically detect and maintain account settings is not ticked
  • Port is 143 for IMAP (or 110 for POP)
  • Use SSL is not ticked
  • Authentication is Password
  • Allow insecure authentication is ticked

mac-accounts advanced


12. Close and Save settings when prompted.

Your El Capitan Mail is now set up. If you experience problems, refer to our Troubleshooting guide.

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