Help Article Outlook 2007 email troubleshooting
♦ Is this the first time you’re setting up this email account? Then use our new email setup guide, rather than this Outlook 2007 email troubleshooting guide.
Check existing account settings
1. Launch Outlook 2007
2. Select Tools from the top menu bar, then Accounts Settings
Select the relevant account
3.On the Account Settings screen, click Change on the E-mail tab
Check your settings
4. Ensure that your settings are correct as below – replacing with your own name and domain.
- Choose POP or IMAP under Account Type.
- Ensure that the User Name is the full email address.
- If you don’t know your password, reset it via konsoleH.
5. Click More Settings
Outgoing Server settings
6. Select the Outgoing Server tab
7. Ensure that the My outgoing server (SMTP) requires authentication checkbox is ticked
8. Ensure that you have selected Use same settings as my incoming mail server
Advanced Settings
9. Select the Advanced tab
Ensure that your settings are as below for your choice of either POP or IMAP:
POP port settings
- Incoming 110, outgoing 587
- Not ticked: This server requires an encrypted connection (SSL)
- Use the following type of encrypted connection is None
POP settings
IMAP port settings
- Incoming 143, outgoing 587
- Not ticked: This server requires an encrypted connection (SSL)
- Use the following type of encrypted connection is None
IMAP settings
10. Click OK to save these settings
11. Click Next and Finish
Your Outlook mail program should now be set up correctly to send and receive mail.