Help Article Outlook 2013 & 2016 troubleshooting

This guide will help you fix errors in the setup of an email account in Outlook 2013 or 2016

♦ Replace example.com with your domain name

Check existing account settings

1. Launch Outlook and select File on the top left menu bar

Account Settings

2. Select Info then Account Settings and then click on Account Settings…

Select your email account

3. Select the relevant account and click the Change button within the Email tab

Check your account settings

4. Ensure that the information is correct as below – replacing with your own name and domain

• Account Type can be POP or IMAP
• Incoming mail server starts with mail. followed by the domain name
• Outgoing mail server starts with smtp. followed by the domain name
• User Name is the full email address
• Password is correct, or reset it via konsoleH
• Require logon using SPA is not ticked

5. Click More Settings

Check outgoing Server settings

6. Select the Outgoing Server tab.

• Ensure that the My outgoing server (SMTP) requires authentication checkbox is ticked
• Use the same settings as my incoming mail server is selected

Check Advanced settings

7. Select the Advanced tab and ensure that your settings are as below for either IMAP or POP:

IMAP port settings

• Incoming server is 143, outgoing server is 587
• Encrypted connection is none

POP port settings

• Incoming server is 110, outgoing server is 587
• Encrypted connection is none

8. Click OK and then Next.

Test Account Settings

9. Let the test complete and then click Close.

Complete Setup

Your account is now setup correctly, click Finish.

Still struggling? Refer to our guide of common email problems or contact support@hetzner.co.za.