Help Article Outlook for Office 365 troubleshooting

This guide will help you fix errors in the setup of an email account in Outlook for Office 365.

To add a new mail account, refer to the setup guide instead.

♦ Replace example.com with your domain name

Access existing account settings

1. Launch Outlook and select File on the top left menu bar

2. Select Info then Account Settings and then click on Account Settings… 

Select your email account

3. Select the relevant account and click the Repair button within the Email tab 
4. Select Advanced options and tick Let me repair my account manually. Note that this may take a while.

Check your account settings

5. Ensure that the information is correct as below – replacing with your own name and domain

• Account Type can be POP or IMAP
• User Name is the full email address
• Password is correct, or reset it via konsoleH
• Server starts with mail. followed by the domain name
• Port is 143 for IMAP or 110 for POP
• Encryption method is none
• Require logon using SPA is not ticked

6. Click Outgoing mail

• Server starts with smtp. followed by the domain name
• Port is 587
• Encryption method is none
• Require logon using SPA is not ticked
• Tick My outgoing SMTP server requires authentication
• Select Use same settings as my incoming mail server

Click Repair

Test Account Settings

7. Let the test complete and then click Close.

Complete Setup

Your account is now set up correctly, click Finish.