Help Article Using quick replies on WhatsApp

*Set quick replies*

  • In the WhatsApp Business app, tap More options > Business tools > Quick replies.
  • Tap Add.
  • Tap Message to create your desired message.
  • Note: Media files aren’t supported in quick replies on Web or Desktop. So you will need to send the creative we have attached after you have sent the quick reply. So just save the image on your phone, to make it easier when sending these requests.
  • Tap Shortcut to set the keyboard shortcut for your quick reply.
  • Tap SAVE.

*Use quick replies*

  • Open a chat.
  • Tap *Message* then type “/”. This will pull up all your quick replies, including default replies.
  • Select the desired quick reply. The message will automatically appear in the text input field.
  • Edit the message, or simply tap Send

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