Help Article How to backup mail or download mail from the server

There are many instances where it may become necessary to download or backup your email accounts from the xneelo server.

This can be done in a variety of ways depending on whether you want to back up the email to your computer or transfer it to another mail programme or server.

How to Download Mail to your Computer

Using POP3

Configure your email program using the POP3 protocol (and not IMAP). This will allow the emails in the Inbox folder on the server to be downloaded into your email program, which you can then store locally in your email program’s PST/MBOX/Data file. Refer to these email setup guides for your mail programme.

Using Webmail

This option downloads individual mail folders.

 1. Log in to the xneelo Webmail interface with your email address and password
 2. Select the email folder which you wish to download from the left side menu (The Inbox is selected by default)

3. From the bottom menu, click Select and then All from the dropdown menu

4. From the top menu, select More and Download. The Maildir format (.zip) option is recommended.

 5. A download will immediately commence in your browser and the selected folder will be downloaded as a single .zip file into your computer’s default Downloads folder.

 6. Inside the zip file, each email will be listed as an .eml file. This file format can successfully be read and imported into all major email programs such as Outlook, Mac Mail and Thunderbird.

 7. Folders nested within other folders i.e. subfolders, won’t be downloaded but should be selected individually for download.

How to Backup Mail for Transfer

Using the konsoleH File Manager

  1. Log in to konsoleH at either Admin or Domain level
  2. Select the relevant domain 
  3. On the left menu, select Manage Services > File Manager 
  4. Select the Go to Home Folder option
  5. Select the users’ folder
  6. Click on the Zip Folder option on the right side menu – this will compress the email files into a single ‘.zip’ file and may take a while to complete.
  7. Once complete, you will be able to select the newly created ‘.zip’ file and click on the Download File option from the right side menu which will initiate the download of this ‘.zip’ file to your computer.
  8. The emails available in the user’s folder are stored in the server’s maildir format which can only be interpreted by other Linux servers using Dovecot / Exim. As such, we only recommend backing up emails using this method if the purpose is to transfer these emails to another hosting server

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