Help Article Set up Email for domains in transfer

Ensure that no email is lost while transferring your domain to Innovative Marketing/Creative Natives by setting up your email before the transfer, using the IP address as the server name.

Step 1. Create mailboxes

  • Duplicate the current email address by creating mailboxes on our servers. In most cases, we will have done this for you and will have sent you your email settings.

Step 2: Set up the email accounts

Use the IP address in place of server names

  • To ensure a smooth transition, keep your existing (old) email settings intact. In addition, you will create the new account(s) so that there is no interruption when the switch happens.
  • Configure the new account(s) but replace both the Incoming POP3/IMAP and the Outgoing SMTP server settings with on which your domain is hosted.
    • Once the transfer is complete, it is preferable that you replace the IP address with your Incoming and Outgoing server names (e.g. &  to avoid possible service disruptions in future.
    • For ease of reference, it may help to label the previous mail accounts as old and the accounts with Creative Natives as new to avoid confusion as the accounts will have the same names
      • In Mac Mail choose Mail > Preferences> Accounts Tab> (Choose Mailbox) > Change Description
      • In Thunderbird choose View settings for this account > Account name
    • mail-transfer

      Mail settings in Thunderbird

Step 3: Copy all mail from the old server to the new

If the email accounts were previously set up using POP, then all mail gets downloaded to your local computer. However, IMAP has now become popular as it allows synchronisation of mail between multiple devices e.g. desktop and cell phone. It is recommended that the new mail accounts are set up using the IMAP protocol. With IMAP, mail is stored on the server, and will therefore need to be transferred to the new server when the domain is transferred.

To move IMAP mail from the previous server:

  1. Open your mail client, eg Outlook or Thunderbird
  2. Within each mail account, select all mail (Choose Edit > Select All)
  3. Ctrl/Cmd-click and choose Copy to / Copy folder
  4. Choose the new mailbox
  5. Allow the process to complete. Depending on the amount of mail to copy, this process can take minutes to hours.

Once the mail is being delivered only to your new accounts and no longer to the other account, delete the old, obsolete accounts.

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