Innovative Marketing Email

Search our knowledge base for help on setting up your email and managing your hosting control panel.

Outlook 2013 & 2016 troubleshooting

Answer our questions in this comprehensive guide to determine if/or which common mail problem you might currently be experiencing with Outlook 2013 & 2016.

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How to set up email in Outlook 2016 or Office 365

Easy to follow visual guide to help you set up your email in Outlook 2016 or Office 365.

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How to update your passwords

Here’s a quick guide on how to update the various passwords on your Xneelo hosting account.

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Whitelist or blacklist email tools

All incoming mail on the Creative Natives network is scanned by a spam filter. But how do you change that?

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How to sync sent mail across devices

This tutorial explains how to sync your Sent mail so that emails sent on one device reflect on any other devices using the same mail account.

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How to edit or delete a mailbox

Email addresses can be mailboxes or aliases, and are managed or deleted in konsoleH. Reset mailbox passwords, edit forwarders and autoresponders, or delete.

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POP vs IMAP – What’s the difference?

We clarify the debate around POP vs IMAP. POP, if you always access your mail on only one device. IMAP, if you access your mail on multiple devices.

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How to view your email

Access your domain’s email via a desktop or mobile mail client of your choice, or online via WebMail.

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What is the maximum email message size?

Our servers allow messages of over 20MB to be sent or received, however we recommend other more efficient means of sending large mails.

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