Help Article How to set up email in Outlook 2013

This guide takes you step-by-step through the process of setting up a new email account in Outlook 2013.

If the Mail account is already set up, but giving errors – then refer to our  Troubleshooting guide.

Note: This guide defaults to IMAP and No SSL.

Replace with your domain name

♦ Auto Account Setup (recommended)

A new email account set up with Outlook is quick and easy using the Auto Account Setup option. However, reasons to rather use Manual Setup are:

  • if you prefer POP, as this automatic configuration defaults to IMAP 
  • if this is a new hosting account and domain propagation has not been completed
  1. Launch Outlook
  2. Select File on the top left menu bar
  3. Select the Add Account button in the middle of the screen
    • If you’ve lost your password – change it via konsoleHEnter your details on the Auto Account Set-up screen > Next

  4. The following warning messages may appear Allow
  5. Choose > Yes
  6. Outlook will now automatically configure your account as an IMAP account with all the correct settings.

That’s it!

If this option fails for some reason, try the Manual Account Setup below or refer to our Outlook troubleshooting guide.

♦ Manual Account Setup

If you prefer to use POP, or your domain has not propagated yet, you will need to set up the account manually:

  1. Launch Outlook, choose File > Account Settings > Add Account (as above)
  2. Choose Manual Setup or additional server types > Next
  3. Select POP or IMAP > Next

    Account settings

    • Outlook will auto-fill your User Name – please ensure you fill in your entire email address as the username
    • For new hosting accounts, use the IP address instead of the Incoming & Outgoing mail server enter all the relevant details (POP or IMAP) and then select the More Settings… button.

    Check Outgoing Server settings

    • Ensure that the My outgoing server (SMTP) requires authentication checkbox is ticked
    • Ensure that you have selected Use same settings as my incoming mail server select the Outgoing Server tab

    Check Advanced SMTP settings

    •  Incoming 110, outgoing 587
    • Not ticked: This server requires an encrypted connection (SSL)
    • Use the following type of encrypted connection is None
      •  Incoming 143, outgoing 587
      • Not ticked: This server requires an encrypted connection (SSL)
      • Use the following type of encrypted connection is NoneSelect the Advanced tab and ensure that your settings are as below for either IMAP or POP: IMAP port settings

      POP port settings

  4. Click OK and then Next.
  5. Let the test complete and then click Close

You’re all set! > Finish

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